A customer visits a customer support website to ask about their royalty points while shopping.Live Chatįollow the Web Widget Quick Start instructions on how to create a widget for Live Chat. IMPLEMENTATION STEPS Steps over Web Interfaceīefore you start creating a scenario for this case, you need to have Live Chat and Conversations enabled on your Infobip account. This use case will show how context is preserved when your customer changes status from unregistered to registered as well as how they can get immediate support during shopping and quickly resolve any issues. Learn how you can enable this service using Infobip Conversations and make shopping with you a memorable experience for your customers! The customer completes this step, and the context of the chat is preserved, followed by the agent providing information about the customer's loyalty points and discounts for their desired product. Agent notifies the customer that they first need to log in on the website. The customer inquires about their loyalty points status and whether there are any discounts available to them. Once they click on this tab, a welcome note will await them. When they navigate to the Support tab then they can see the Live Chat widget. In this use case, an unregistered user comes to the Shop tab on a website where there is no Live Chat widget visible. The standard process of customer support in online shopping typically includes calling or emailing a customer service agent which implies longer waiting times, either being on hold until an available agent is able to serve you or waiting for someone to reply to your email.
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